Policies

Flight and booking policies

  • Bookings are essential.

  • Flights and costs are subject to availability, confirmed passenger and baggage weights.

  • Flights are subject to weather conditions on the day of travel.

  • Flight and tour durations are estimates and may be affected by weather, air traffic control and other conditions on the day.

  • Tour packages require a minimum of two passengers per booking.

  • Passenger carrying charter flights are conducted under day VFR rules and are limited to daylight operations only.

Flight Cancellation Policy

Microflite Helicopter Services reserves the right to cancel or postpone flights due to weather, safety or operational necessity. Safety is our primary consideration in all operations and Microflite will accept no compromise to safety standards. In the event of a cancellation by Microflite Helicopter Services, no charge will be made to the client.

The following charges apply to cancellations and flight rescheduling by clients:

Cancellation Charges:

  • More than 7 days notice: Nil charge

  • Less than 7 days notice: 50% charge of full fare

  • Less than 24 hours notice: 100% charge of full fare

Rescheduling Charges:

  • More than 7 days notice: Nil charge

  • Less than 7 days notice: $50 per booking

  • Less than 24 hours notice: $100 per booking

In the event that a booking is made with Microflite and the passenger(s) fail to arrive (‘No Show’) at the nominated date and time without having contacted Microflite, the client will be charged in full.

Additional costs incurred by Microflite in preparation for any operation that is subsequently cancelled due to weather will be charged to the client in full. These may include ground operations, advertising costs or specific aircraft reconfiguration and repositioning charges.

Weather Limitations

In line with our Flight Cancellation Policy, flights cancelled or postponed due to weather will be considered a cancellation by Microflite on safety grounds and will not be charged, except in some cases where preparation costs have been incurred by Microflite.

As safety is our primary consideration Microflite will take a conservative approach and restrict or cancel flight operations in inclement or marginal weather. Weather conditions associated with poor visibility, low cloud, extreme winds, low light levels and thunderstorms present circumstances that may limit or restrict flight.

Microflite will make every effort to advise clients in advance of forecast weather conditions that may restrict flight operations. We will endeavour to provide advance notice of the potential for delay or cancellation in order to provide clients with as much time as possible for alternative transport to be arranged or to reschedule as necessary.

The most accurate aviation forecast for the following days weather is issued after 4:00pm the day prior. The observed weather conditions and updated forecasts are not available until the morning of the intended flights.

 

Payment

All prices listed within this website, unless otherwise stated, include GST.

Booking Security: A form of booking security is required at the time of reservation. This can be provided by using a valid credit card or a company Purchase Order for clients approved by Microflite to pay by account.

Payment: Payment in full prior to or on the day of flight is required for all clients unless approved in advance by Microflite to pay by account.

Payment can be made by VISA, MasterCard, AMEX (with a 3% surcharge), EFT, cash or by valid Microflite issued Gift Certificates.

 

Refunds

Refunds are not available for services provided but not utilised by a client. Please choose carefully. We do not normally give refunds except as defined in our cancellation policy. You can choose between a refund, exchange or credit when your flight has been cancelled by Microflite, has been wrongly described, or is different to the product purchased. All refunds will be made to the payee by the method of payment received.

 

Passenger Manifesting Requirements

In accordance with Civil Aviation Safety Authority CAAP 235-1 (para.11) all passengers are required to provide full name, accurate weight and baggage details prior to their flight in any Microflite aircraft. These details are required for aircraft manifesting and loading calculations.

Infants and Children

Due to limited seating capacity on helicopters, all passengers are required to pay the full seat price, except where an infant in under 3 years of age. One infant may travel free of charge as long as the infant is seated on a parent or guardian’s knee. Microflite will provide one infant seat belt restraint in this situation.

Baggage

Light handbags and small backpacks are permitted on flights. Larger or heavier items are permitted by prior arrangement, subject to confirmed size and weight. Dangerous goods as specified by aviation regulations are not permitted on Microflite flights.

Microflite will not be responsible or liable for any loss, damage or inconvenience caused in the handling of passengers equipment, property or luggage, including as a result of negligence.

Passenger Refusal Policy

Microflite Helicopter Services, in accordance with Australian Aviation Law, reserves the right to refuse any passenger who, in the opinion of the pilot, may provide a hazard to aviation or to the safety and comfort of other passengers. Passengers may be refused for reasons including but not limited to: perceived intoxication; erratic, offensive or threatening behaviour; or implied risk to the safety of the flight. A pilot or staff member’s decision to refuse a passenger is final and will be upheld. In the event a passenger is refused, full charges may apply.

Gift Vouchers

  • Bookings are essential to redeem your gift certificate.

  • Gift certificates are valid only to the date as shown on the voucher and flights must be booked and used before the expiry date (12 months from date of purchase).

  • Please treat your certificate with care – a lost or damaged certificate cannot be replaced.

  • Gift certificates are non-refundable and may not be redeemed for cash.

  • Please present your gift certificate to your pilot at the time of your flight.

Insurance

Microflite Helicopter Services is fully insured for all operations we undertake, including passenger liability insurance, as required by Australian aviation law.