Cox Plate

Departure Location

Arrival Location

FAQS

• Do I need to arrive at the helipad earlier than my departure time?

  Yes, you must arrive at the helipad 15 minutes before your scheduled departure time. Microflite has a strict schedule to follow on major event days. If you are late for your flight the helicopter will not wait for you.

• Can I bring luggage on board my flight?

  Any bags larger than a handbag must be arranged with Client Services when creating your booking. Luggage that has not been approved by Microflite prior to your flight will not be permitted on board.

• What will happen if I have booked a return flight but the weather changes and Microflite can’t fly the return leg?

  Your safety is our top priority, and Microflite will cancel flights when we feel safety margins may be affected. Our Client Services team will keep you updated with weather reports if we believe weather may impact your scheduled flight. If your flight is likely to be cancelled, we will notify you in the morning of the event. You will be given the option to cancel your flight and receive a full refund. If you decide to go ahead with your flight, but the return is later cancelled due to weather you will be refunded the difference between a return and one-way flight. You will need to find your own transport to return from the event.

• Can I drink alcohol on board the helicopter?

  No alcohol is permitted on board the helicopter.

• What happens if I miss my flight?

  If you miss your flight it is regarded as a ‘No Show’. As per our cancellation policy, a ‘No show’ is regarded as a cancellation by a client made less than 48 hours from the booking, and no refund will apply.

• Do I need to purchase a ticket to the event or is this included with the helicopter transfer?

  You will need to organise your own entry ticket to the event. Microflite provides transport to and from the event, but does not provide entry.

• How do I recognise Microflite staff to help me?

  Look for a red shirt or jacket. Microflite staff at major events wear red tops for easy identification.

• How do I get to the entry gate at Moonee Valley Racecourse from the helipad?

  A complimentary car will transfer you to the entry gate from the helipad

• For a return flight do I walk to the helipad or will a car take me there?

  Please make your way to the point at which the car dropped you off. A car will take you to the helipad.

• How many passengers can the car to the entry gate take?

  The Valley provide cars to transfer you to the drop off point. If your group exceeds the number of seats in each car you will need to divide your group and wait for the next available vehicle.

• What time should I arrive at the drop off point for my return flight?

  Please arrive at the drop off point 20 minutes before your flight to ensure you are at the helipad 15 minutes before your flight

• Are there bathroom facilities at the helipad at Moonee Valley Racecourse?

  There are no bathroom facilities at the Moonee Valley helipad. Please make use of bathroom facilities elsewhere at the event before making your way to the helipad.